For the Americas, Dell's Customer Contact Centers is redirected to India. Customer support lines no longer are answered in the United States.
In the Asia-Pacific region Dell provides customer support from Pasay City and Quezon City, Philippines; Cyberjaya and Penang, Malaysia[58]; and Xiamen and Dalian, China.
In India, Dell has customer support centers in the northern cities of Gurgaon and Mohali; and in the southern cities of Hyderabad and Bangalore.[citation needed]
On January 31, 2008 Dell announced that it would close its call center in Edmonton, Alberta effective May 2, 2008, laying off over 900 workers and abandoning the sweetheart-deal it had agreed to with the city of Edmonton.[citation needed] The company planned to close the Ottawa center in July 2008,[citation needed] leaving no support centers in Canada.[citation needed]
On October 15, Dell sold its Dell El Salvador facilities to Stream Global Services to continue providing support to Spanish-speaking US Customers and also Latin American customers.[59]
In 2006 The New York Times published a review of the company's situation in an article by David Pogue. Pogue lamented the difficulties customers face when attempting to reach tech-support by phone. "When you are ready to MAKE THE CALL", he wrote, "go to the bathroom, take an aspirin, get a book or crossword, stock up on water and nibbles (preferably ones with high sugar content and no nutritional value; Twinkies are good)".[60]
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